Diskuze: CDK Global are hiring! We’re looking for a Danish speaking Technical Support Analyst to join our team in Prague.

ITnetwork CDK Global are hiring! We’re looking for a Danish speaking Technical Support Analyst to join our team in Prague.

Aktivity (3)
Laima Titareva:23.11.2016 15:08

**CDK Global **is the largest global provider of integrated information technology and digital marketing solutions to automotive dealerships and manufacturers in more than 100 countries worldwide for the world’s biggest car brands. Although we operate on a global scale, we are small by comparison and that is a good thing. It means that we are still a business where every person matters and where anyone can make an impact on our growth and success. We have opportunities in a wide range of business areas so wherever in the world you join us, you will get the support, training and tools you need to make significant steps forward in your career.

We’re currently looking to recruit a talented Danish speaking Technical Support Analyst to join our International Technical Support Team based in Prague.

What does the role of a Technical Support Analyst at CDK Global involve?
When customers subscribe to our products and services, it is just the beginning of our relationship with them. We have to configure and deploy the systems they have bought into, train end-users in how to get the most from them, and also provide on-going support.

Your role will be to provide technical support to our customers who are some of the biggest car brands in Denmark with the technology that we provide to them. You will be solving a wide range of technical problems and working with our customers to find solutions over the phone and email. Based in our brand new state of the art Business Service Centre in central Prague, you will be working as part of a truly international team and an integral part of our global business.

Our Technical Support Team are natural problem solvers and deal with a wide range of technical issues, offering the opportunity for you to develop your own technical knowledge and grow a career.

On a daily basis you’ll be:

  • Taking ownership of technical support customer and manufacturer enquiries
  • Dealing with a wide variety of enquiries from customers from call start to closure, escalating when necessary
  • Actively and efficiently logging support case data and achieving First Contact Fix wherever possible
  • Analysing and resolving complex product issues, using analytical, technical or programming skills
  • Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines
  • Guiding, advising and coaching both colleagues and customers on issue and problem resolution
  • Documenting solutions and producing written guidance on resolution steps and procedures
  • Reporting issues and recommending process improvements to other teams to minimise queries and problems arising and to increase customer satisfaction levels

Who do we look for?
We look for people with the right cultural fit. That means being passionate and enthusiastic and having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. However, our ideal candidates are analytical thinkers and technical problem-solvers – because these are the people who can ensure our clients get the most out of our software.

You will need to following skills and experience:

  • A technical IT background either in software development or providing 1st or 2nd line technical support
  • Fluent Danish and English communication skills
  • You will be a natural problem solver
  • Willingness to live in and work in Prague

What can we offer you?
Training and development is provided from Day 1. We encourage all of our associates to develop themselves by tackling 1st, 2nd and 3rd line technical support problems as they develop and grow their skills with us. This is truly a role where you won’t be limited to dealing with just 1st line issues as we will support you with your growth with CDK and technical capability.

Each of our associates receives a benefits package, which includes:

  • 5 weeks of vacation per a year
  • Leisure time benefits (variety of company discounts, e.g. Multi-Sport Benefit Card)
  • Meal tickets
  • Language courses
  • Full training and further career development
  • Technical support training
  • Pension plan
  • Free beverages and vending machine access
  • Engagement activities
  • Personal Development Plan

What can we offer you?
To help us attract and retain the best, we pay people according to performance, not tenure. Excel in your role here and the rewards will be excellent too. We will also help you to grow your career, not only through focused investment in learning and development but also by enabling you to explore the opportunities our global market has to offer. Start your Journey with CDK Global.

Apply here: https://express.candarine.com/…62d49d5d6faa

Odpovědět 23.11.2016 15:08
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